Corporate IT & AI · Coforge (client advisory) · 2026
Taking AI solutions live with finance teams in Europe and APAC
Change management and go-live for AI-driven collections prioritisation and remittance extraction at a global pharma company.
2AI solutions live
EU + APACuser base
Context
Two AI solutions in order-to-cash (prioritised collections worklists and automated remittance extraction on SAP) only create value if the people using them trust and adopt them.
Approach
Stakeholder analysis and an ADKAR-based change plan, UAT with Go/No-Go criteria, role-based training and quick-reference guides, audience-specific go-live communications, and a Teams-based support model through hypercare.
What I’d do again
Put AI in people’s hands early, with a clear human decision point. Adoption follows trust, not features.